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Customer Experience Associate

Overview

We are a great team on an even greater mission: we believe our innovative solutions will revolutionize healthcare around the world. We come to work every day to solve problems, face challenges and improve lives of millions. And we have fun along the way.

Qardio is big enough to matter but small enough to make you matter too. If you are driven and ambitious, want to have a great job along with other great people, and want to make a difference, please apply.

Role

We are currently looking for an enthusiastic Customer Experience Associate to join our Customer Experience Team at our Amsterdam office. Your main activities will be focused on supporting and onboarding medical professionals onto our doctor’s dashboard, QardioMD. You will also assist in the day to day customer support activities, providing our end users with a great experience. You will be working in different shifts, always in close contact with various departments.

Key responsibilities

  • Onboarding medical professionals onto QardioMD and educating them on its many features
  • Providing email and phone support to medical professionals
  • Identifying user needs and communicating them to the relevant departments
  • Assisting the team with day to day customer support activities
  • Assisting in ad-hoc projects that require independent discretion and follow up

Requirements

  • At least two years of experience as a customer experience specialist
  • Strong analytical and creative problem-solving to collect and interpret data to solve problems
  • Have a proven track record of delivering exceptional customer service and support
  • Passion for innovation and technology
  • Outstanding communication skills
  • Strong analytical problem solving skills
  • Incredible attention to detail

Qardio is proud to be an equal opportunity workplace. We are committed to equal opportunity regardless of race, color, ancestry, religion, gender, gender identity, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status or disability.

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