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Customer Experience Associate

Qardio, is on a mission to make heart health easier, smarter and better for everyone. As a leading brand in the digital health and technology sector, we are hiring a Customer Experience Associate focused on driving customer happiness, helping to potentially improve the lives for millions of people around the world.  Our office is in downtown Amsterdam, near Westerpark.

Responsibilities

You will be part of the team that has the pulse of our products’ health and success, and that plays a vital role in the product life-cycle by conveying customer feedback. As a Customer Experience Associate you will advocate on behalf of our user, and ensure our team has the tools and information they need to provide excellent service and excellent products to all our users.

  • Know the product in superlative and intimate detail
  • Provide outstanding e-mail and phone support to our customers
  • Perform quantitative and qualitative analysis, to identify high-leverage product improvements that can be made to the overall customer experience
  • Collaborate with our cross-functional teams to ensure delivery an excellent experience for our users and to prepare for upcoming product launches
  • Work closely with product teams to monitor performance of products and corresponding support metrics
  • Identifying customer needs and communicating them to the relevant departments

Requirements

  • At least two years of experience as a customer experience specialist
  • Strong analytical and creative problem-solving to collect and interpret data to solve problems
  • Have a proven track record of delivering exceptional customer service and support
  • Passion for innovation and technology
  • Outstanding communication skills
  • Strong analytical problem solving skills
  • Incredible attention to detail

Qardio is proud to be an equal opportunity workplace. We are committed to equal opportunity regardless of race, color, ancestry, religion, gender, gender identity, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status or disability.

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